Attachments keep supporting documents, photos, recordings, and evidence connected to a case. Open a case's Attachments tab to manage them.
An external link stores a reference and descriptive information. It does not upload, synchronize, or preserve the contents of the outside file.
Use a cloud link when the live document should stay with its provider. Upload a downloaded or exported copy when you need a preserved file in CaseWyze. You can keep a live link and a separately uploaded snapshot, naming each clearly.
An update can link to existing case attachments or upload new ones. The attachment remains a case record and can also support a specific update.
Visibility depends on case access, attachment permissions, and the attachment's Visibility Access Group. External files also require permission from their cloud provider.