Update presets help you start with a consistent title and narrative format. A preset can include case information so routine updates are easier to prepare.
Applying a preset can replace the current title and body. Review the replacement confirmation before continuing. Attachments, timeline entries, and other update settings remain as they are, so check that they still match the new narrative.
Available presets can depend on the case type, your role, access group, and whether the preset is active. Ask an administrator to check those settings.
Users with the appropriate settings permissions manage templates under Case Update Presets in Settings. A preset supplies a starting point; it does not replace reviewing the facts before saving.