Using Activity Fulfillment and Automatic Completion

Activity Fulfillment helps the team follow up on scheduled work that requires supporting records.

Configure requirements

In Settings > Calendars, edit a calendar and review Activity Fulfillment Configuration. You can require Expense Entry, Case Update, or both from assigned staff.

Automatically mark activities complete when fulfillment is satisfied becomes available after at least one fulfillment requirement is selected.

Review fulfillment

  1. Open the main Calendar.
  2. Switch to Activity Fulfillment.
  3. Review Tracked Activities, Pending Fulfillment, and Fulfilled.
  4. Inspect the activity, case, calendar, assigned user, expense status, update status, and activity status.
  5. Open the relevant work and add the missing linked record through the appropriate workflow.

Fulfillment checks for the required expense entry or case update linked to the activity and assigned user. An unrelated update or expense elsewhere on the case may not satisfy it.

Completion and billing are separate

Automatic completion does not mean an expense has passed billing review or an invoice has been paid. Approval, time, expense, and invoice workflows still apply.