Use these checks when a record is missing, a form will not save, or an action is unavailable.
Check the workspace and case, clear filters, include both time and expenses, widen the work-date range, and inspect later pages. My Expenses shows your entries, which may differ from entries you submitted for another staff member. Check permissions if the wider list still does not show it.
Confirm staff, case, date, and at least one valid item. Hours and quantities must be positive; rates cannot be negative. Check the corresponding add permission and whether the case permits new work. Missing hourly or expense items require administrator setup.
Inspect every row in the group. Ordinary edits require eligible Awaiting Review or Declined rows with no invoice/payment-slip links and no payment. Approved work may need Undo Approval; committed or invoiced work needs the associated workflow corrected.
A shared receipt upload attaches to the first saved expense row. Check that entry and use separate submissions when different lines need different receipts.
Check budget limits, review status, existing invoice links, finance-item mappings, and client billing rates. Staff payment and client invoicing are separate, so a Paid entry can still require billing.
Refresh the relevant list or history and inspect existing records before retrying. Give support the case number, entry or invoice identifier, action attempted, and the error text, without sharing account credentials.
The controls you see depend on your permissions, access to the case, the case status, and the entry's review, invoice, and payment state. If an action is missing, ask your CaseWyze administrator to check these conditions.