Troubleshooting Missing Calendar Items and Scheduling Restrictions

If work appears to be missing, check its type, dates, filters, and access before creating a duplicate.

Event not on the grid

Confirm it was saved as an event rather than a task.
Check its scheduled date and the month currently displayed.
Broaden the case, status, calendar, and team filters.
Include No Calendar if it has no named calendar assignment.
Confirm access to the related case and correct case instance.

Task not visible

Look in the Tasks panel rather than the grid. Show the panel if hidden, confirm the task has a due date, and set its own filter to All. Undated tasks remain available in Activities.

Cannot create or move work

Check Add Activities or Edit Activities and the case status. Confirm the chosen calendar allows the activity type and that required assignee and due-date fields are complete. Task service selections may also encounter budget restrictions.

Missing calendar or assignee

An inactive calendar or one that disallows the activity type may be unavailable. Assignees must be active and eligible in the workspace. Ask an administrator to review settings when needed.

Time or reminder looks wrong

Check the workspace timezone, start/end dates, and saved reminder. External calendar copies can display in a different timezone and do not synchronize later edits.

Get help

Use Help & Feedback with the case number, activity title, date, selected filters, and exact error. Include a screenshot if useful.