Operational case reports help identify older work, upcoming deadlines, and movement through the case lifecycle.
Available reports
- Open Case Aging: open case age and overdue risk by group.
- Due Date Risk: open cases grouped into due-date risk buckets.
- Case Closure Throughput: opened, closed, and backlog movement.
- Reopened Case Rate: reopening by operational group.
- Time in Status: average duration in statuses.
Read each time measure separately
Case age concerns how long a case has been open. Due-date risk concerns its deadline. Time in Status uses recorded workflow timing. An old case may have entered its current status recently, so these measures need not agree.
Investigate a result
- Set the relevant case and period filters.
- Identify the group or cases needing attention.
- Open the case and review its status, due date, and history where available.
- Correct inaccurate source records through the case workflow.
Incomplete status history or missing due dates can limit interpretation. A closure count alone does not describe the complexity or quality of the completed work.