Deleting or Removing an Attachment

The attachment actions menu offers Delete, followed by a Remove Attachment confirmation. Review the confirmation carefully before proceeding.

Remove an attachment

Open the correct case's Attachments tab.
Find the attachment and verify its name and contents or destination.
Open its actions menu and choose Delete.
Read Remove Attachment? or Remove External Attachment?.
Select Remove Attachment only if you intend to remove it from the case view.
Check the success message and refreshed attachment list.

Uploaded files

The current workflow removes the attachment from the case view while retaining its stored file and evidence history. This action is not a permanent purge of the underlying evidence.

Cloud links

Removing an external attachment removes the CaseWyze link record from the case view and retains its evidence history. It does not delete or change the original file in Google Drive, OneDrive, or any other cloud service.

Permissions and recovery

You need Delete Attachments and an editable case. CaseWyze does not expose a general self-service restore workflow for removed attachments; do not assume the removal can be undone from the attachment list. Contact support about an accidental removal.