Public forms can collect supporting files, and the acceptance workflow copies eligible request files into the resulting case.
Open the request's Files tab and check that the documents support the requested work. Uploading a file with a request does not immediately place it in an active case because the case does not yet exist.
When the request is accepted, CaseWyze copies uploaded request files into case attachments through the conversion workflow. Acceptance requires Upload Files permission when files are present. The organization-level Public Case Request Access Group applies to public request files transferred into a case; review that setting before using public uploads.
The case can be created while some file transfers are still pending or have failed. Read any warning, inspect the request's file statuses, and compare with the new case's Attachments. Do not assume an Approved request means every file transferred successfully. Avoid creating another case to solve a file-transfer problem; retain the request number and contact support with the affected file details.