Case statuses show progress through your organization's workflow. Configured statuses are grouped into New, Open, Complete, and Closed categories.
Changing status requires Modify Case Status. Exact status controls and history can depend on View Exact Status.
Review outstanding tasks, required updates, evidence, reports, and financial work. Choose your organization's appropriate completion or closed status. Closing is the normal way to end work while retaining the case history.
A closed or read-only status can restrict editing, new updates, scheduling, uploads, financial entries, email, and report generation. Do not assume every status change can be reversed through the same controls. Reopening, when offered, creates a new linked instance.
Administrators can configure supported status triggers, such as the first update, an activity completion, or a report generation. If a status changes unexpectedly, review the status history and configured triggers.