Staff notes capture ongoing operational context, while History helps explain recorded changes.
Overview also displays General Notes and, for authorized users, Admin Notes from the profile. These fields serve a different purpose from a series of dated entries in the Notes tab. Choose the appropriate location and avoid assuming every viewer has the same access to administrative information.
Open History and search by the offered Log (Details), Action, Category, or Action By options. Use it to review recorded activity and identify who performed an action when that information is available. Audit visibility depends on permissions.
Adding a staff note is not a message to the staff member and does not create a task or event. Use the corresponding communication or activity workflow when you need action.